SmileDirectClub, a telehealth dental company that sold teeth-straightening products by mail, has shut down “effective immediately,” leaving existing customers in limbo about refunds and future payments.
The company announced the closure on its website, a couple of months after filing for Chapter 11 bankruptcy in September.
Customers who have ordered teeth aligners but haven’t received them yet will not get their orders, the company said. They won’t have a plan for refunds until the bankruptcy process is further along.
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Aligners sold by the company are no longer covered under the “Lifetime Smile Guarantee,” but customers under a payment plan are still expected to make payments, SmileDirectClub said on its website.
SmileDirectClub LLC logo is seen on a smartphone screen. The company shut down effectively immediately after filing for bankruptcy in September (Photo Illustration…
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