In August 2022, Barbara Rymell, 91, died at the Ashley House care home in Langport, England due to the immigrant staff not being able to describe to the 999 operator that she was trapped after falling off of a mechanical stairlift and the situation was an emergency.
According to The Times, an inspection of the facility by the Care Quality Commission (CQC) found that the Ashley House “requires improvement” on every measure.
The inspection found that four members of the staff did not receive fall awareness training “despite there being a high level of falls within the service” and when falls happened, they “were not always managed in line with policy.”
In Rymell’s case the two caretakers, one from Romania and the other from India, did not convey that she was trapped by the emergency operator, nor were they able to understand the difference between her being “alive” or “alert,” or between “breathing” or “bleeding.” A senior coroner told the outlet that this made it “virtually impossible” to assess her condition, and the operator logged it as non-life…
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