OAN’s Brooke Mallory
4:25 PM – Thursday, December 7, 2023
An artificial intelligence company that serves the likes of fast food brands like Carl’s Jr., Hardee’s, Del Taco, and Checkers has now acknowledged that most orders require human participation.
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For drive-thru orders, Presto Automation offers a conversational chatbot that always remembers to upsell. It aims to assist in addressing the industry’s labor shortage and turn-around rate.
However, as per business filings, the corporation has said that “off-site agents’” assist with more than 70% of purchases to ensure that the AI system does not malfunction or input the wrong items.
It appears that human intervention is required to fix the consistent mistakes, such as when an AI robot misunderstands and gives a vegetarian a beef quesadilla rather than a meatless one.
The employees—many of whom are stationed abroad in nations like the Philippines—will assist in training the system so that eventually it will require less human interaction, a representative told Bloomberg News.
As per the outlet, the…
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