The Energy Consumers Australia survey underscores a growing demand for reliable guidance on energy-related matters.
Almost half of Australian households distrust online energy-saving tips, leading to calls for a more trustworthy information hub.
Of households that did recall the tips, 61 percent said it was often too complex or irrelevant.
“Consumers can be the heroes of net zero, but they need to know what is being asked of them in the energy transition. How can they have the confidence to take action when they don’t know what to do because it hasn’t been clearly communicated to them?” he said.
He said the problem was information came from too many sources, many that were not trusted, and so it became too much trouble for customers.
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