Earlier today, MTN Nigeria subscribers experienced unexpected balance inquiry errors due to a network malfunction. This incident led to the disappearance of debt related to airtime and data loans from customer accounts, resulting in a social media frenzy as users, including a subscriber named Ada who expressed her joy via her WhatsApp status, speculated their debts had been forgiven. The telecom giant moved quickly to clarify that the vanished debts were the result of a technical glitch, not an intentional act of debt clearance.
The system error, which occurred on Saturday, affected balance inquiries and prompted erroneous messages indicating that subscribers’ debts had been cleared. Celebrations erupted on social media platforms as customers believed they had received an unplanned reprieve from their financial obligations to the company. However, MTN Nigeria has emphasized that this was merely a system malfunction and that all subscriber debts remain due.
The company’s engineers are actively working to resolve the issue and restore accurate account information. MTN Nigeria has expressed regret over any confusion caused by this error and has reassured customers that…
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